Question 1

How do I schedule an appointment?

Accepted Answer

All in-studio appointments can be conveniently scheduled online HERE.(https://www.vagaro.com//Users/BusinessWidget.aspx?enc=MMLjhIwJMcwFQhXLL7ifVB5Hbr4VcJlV8i832wsJvENOPzwiZwOyUCULERPesXrMlgyJuR12rO+jbuH7pcWJ8m9S4XoCMfkw7+iOzSGuk1cL64LYSf+k5+vJ+ACKEdRzZ6P7JwS75TRHx72OUzFHEVoQsgl+n+XHPaeToPOkUd3cPOwKHvaOdl4JSkY9L0pkxEB31bWawqFqOiwEUU31Jp2XrOUmyZeC1u1ArS/c9bOKcWG5FA2ACEK17asXq5NXkNrjeh3kFvKMtgkCcXPUUE6zxvJdOB4RZvd/pD9Y6KEUR8EI9IdSv9OeE7IMXLqGY+EjaJekVfSNpK5YaWqZvAhMpmqnL+lwdYmpEg+S0Ft/PebdmwWzE8Q4ogyCWh8AK2MB6VRJwKx4ikkVgtY7k/KL145YnA1cIu8+hL527eKtw1lqt7FLE2SXZBIrhaPGjs75k9/Xii8BstHgGEcIrg==)
You will be required to create and/or login to a Vagaro account prior to scheduling.

*If you don't currently have a Vagaro account and need to sign up for one, at the bottom of the login screen there will be the message: 'Don't have an account? Sign Up Now'.
Registering for a Vagaro account only takes about 1 minute.

Question 2

How do I check/cancel/reschedule my appointment time?

Accepted Answer

Please use your Vagaro login (https://www.vagaro.com/login.aspx)via browser or by using the app to:

• check your appointment time
 • reschedule your appointment(s)
 • cancel your appointment(s)
 • and make all future appointments(s)

If you are inside the 48-hour cancellation window and are unable to cancel or reschedule your appointment using your account, please notify us by emailing the studio as soon as possible at: info@sarahmoonstudio.com (mailto: info@sarahmoonstudio.com)

Cancellation Policy stipulations will apply.

Question 3

It is within the 48-hour cancellation window, and I can't update my appointment using Vagaro. How do I contact the studio?

Accepted Answer

If you are within the 48-hour cancellation window, you won't be able to change or cancel any appointments using your Vagaro portal. If this is the case, please text the studio as soon as possible at 843.738.1333.(tel:8437381333)

*Cancellation policy conditions will apply.

Question 4

Cancellation Policies: What are your Cancellation, Sick, Late Arrival, and No-Show policies?

Accepted Answer

Cancellation Policy:
Time has been specifically reserved for your appointment and service. If you need to cancel or reschedule your appointment, you must do so at least 48 hours before your appointment using your Vagaro online portal (https://www.vagaro.com/login.aspx)to avoid the cancellation fee. Providing less than 48 hours' notice will require you to pay a cancellation fee of = half the service cost you were scheduled for.

NOTE: 
If you are within the 48-hour window, you won't be able to cancel or reschedule using your online Vagaro portal. If your scheduled appointment is within 48 hours, you will need to email the studio (info@sarahmoonstudio.com)(mailto: info@sarahmoonstudio.com) or text the studio (843.738.1333) to inform your Esthetician you won't be able to make your appointment.

Sick Policy:
Life happens! We get sicky! And it's terrible!
We also do not want you to come in if you're under the weather, as this affects our team and all our future clients.
If you realize you're sick within the 48-hour cancellation policy, please contact us (info@sarahmoonstudio.com or text the studio @ 843.738.1333) to let us know you're sick ASAP. Instead of the full cancellation policy applying (half of your scheduled service), you will only be charged a $40 Sick Cancellation Fee.

NOTE:
Please do not abuse this sick policy. This policy has been implemented as a courtesy to our clients while also minorly accommodating for our Estheticians' lost service time.
If it is suspected a client is taking advantage of the sick policy, your Esthetician has the right to charge the full cancellation fee.

Late Arrival Policy:
If you are late, any tardiness will eat into your appointment time. Your appointment is reserved for a select time, and we can not accommodate extending due to scheduling constraints.

NOTE:
If you are 10+ minutes late for your scheduled appointment time, you will be counted as a no-show and the No-Show Policy will apply. This ensures we respect all clients' time and honor other appointment reservations that day.

No-Show Policy:
No-showing your appointment with no email or text notice will result in being charged the full amount of the service you were scheduled for.

Question 5

I'm running a few minutes late for my appointment. How do I contact the studio?

Accepted Answer

Please text the studio as soon as possible at 843.738.1333 (tel:8437381333)to let your Esthetician know.

Please note:
Late Arrival Policy:
If you are late, any tardiness will eat into your appointment time. Your appointment is reserved for a select time, and we can not accommodate extending due to scheduling constraints.

NOTE:
If you are 10+ minutes late for your scheduled appointment time, you will be counted as a no-show and the No-Show Policy will apply. This ensures we respect all clients' time and honor other appointment reservations that day.

No-Show Policy:
No-showing your appointment with no notice will result in being charged the full amount of the service you were scheduled for.

Question 6

Why is Sarah Moon Facial Studio open by-appointment-only? (+ why there isn't a number to call?)

Accepted Answer

Being open by-appointment-only and not having a phone line that rings in-studio allows our Estheticians to focus on each client and provide the highest-quality experience at each visit.

Please use the form on our Contact Page (www.moon-method.com/contact)to get in touch or email the studio at info@sarahmoonstudio.com. (mailto: info@sarahmoonstudio.com)

We respond to email inquiries and website contact form submissions within a standard 2-business-day window— with most responses occurring sooner unless Sarah is away from the studio.

Question 7

Where can I access the New Client Intake Form I need to complete?

Accepted Answer

This form can be found here.(https://www.sarahmoonstudio.com/new-client-intake)

Question 8

How can I access the Pre & Post Care Treatment Guidance?

Accepted Answer

In addition to our Pre & Post Care information being included in your Scheduling Acknowledgments and Client Intake Form, it can also be viewed here.(https://www.sarahmoonstudio.com/pre-and-post-care)

Question 9

I don't see the Product Pick-up Request Form anymore. Where did it go?

Accepted Answer

As of May 1st, we've phased out our old Product Pick-up appointment system and have implemented our Sunday Shop (https://www.sarahmoonstudio.com/post/sunday-shop)retail time. More details [HERE](https://www.sarahmoonstudio.com/post/sunday-shop).

Contact Sarah Moon Facial Studio

NAVIGATION:

Sarah Moon
facial studio

Personalized facials + skin advice in West Ashley, Charleston, South Carolina.

Studio hours are by appointment only.
1722 Ashley River Rd #4, Charleston, SC 29407

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